Financial Services Industry
Navigate Regulatory Complexity with Integrated Risk & Compliance
Banking regulations are evolving faster than most institutions can adapt. TQStarling helps financial services organizations modernize their GRC and IRM platforms to create a unified system of record—reducing compliance costs, improving visibility, and enabling confident decision-making in an increasingly complex regulatory environment.
of financial institutions must show compliance across 4+ security and data privacy frameworks.
No matter where you operate, banking regulations are becoming increasingly complex—and banks can only go as fast as they can regulate. From GLBA and SOX in the Americas to DORA and PSD2 in EMEA, to Basel III and operational resilience requirements globally, the regulatory landscape demands unprecedented coordination across risk, compliance, and operational teams.
The cost of getting it wrong is steep: fines exceeding $1M, damaged customer trust, and regulatory scrutiny that can constrain business growth for years. Yet most banks are trying to manage this complexity with siloed data, disconnected teams, and antiquated tools that make real-time visibility impossible. Compliance officers spend 1-2 hours per week just tracking regulatory developments which is time that could be spent on strategic risk management. The status quo isn’t sustainable.
The Core Challenges
Financial institutions face a common set of pressures that make integrated risk and compliance management increasingly difficult.
Siloed Data and Disconnected Teams
Risk data lives in disparate systems across the organization. Compliance teams work independently from risk teams. Audit functions operate in parallel. The result is inaccurate, missing, or incomplete data that makes holistic risk assessment nearly impossible.
Manual, Unreliable Risk Reporting
Risk reporting still relies on manual Excel-based processes where teams compile data from multiple sources into reports. This creates bottlenecks, introduces errors, and prevents leadership from having real-time visibility into enterprise risk exposure.
Increasing Regulatory Complexity
46% of risk and compliance professionals cite increasing regulations as the primary driver of workload. From AML and operational resilience to AI governance and consumer duty requirements, staying current requires constant monitoring and adaptation across multiple frameworks.
Operational Inefficiency
Without a unified taxonomy and standardized processes, non-risk technical roles spend significant time supporting risk-related activities. Compliance officers spend 45% of their time just implementing controls rather than strategic risk management. Only 41% of Chief Risk Officers have established a cloud risk management plan in the last two years.
Our Point of View
The answer isn’t more compliance software. It’s integrated governance that connects risk, compliance, and operational data into a single system of record.
Most financial institutions have invested heavily in GRC tools, but they’ve built in silos which has one system for operational risk, another for compliance management, a third for internal audit, and legacy tools for specific regulatory requirements. What’s missing is integration: a unified view that connects risk events to controls, controls to regulatory obligations, and obligations to evidence.
This is where ServiceNow Integrated Risk Management (IRM) and GRC capabilities transform the compliance function. Instead of manually compiling risk data for board reports, the system aggregates and normalizes data automatically. Instead of chasing down control evidence across departments, workflows orchestrate collection and validation. Instead of reacting to regulatory changes with ad-hoc assessments, you build a taxonomy and framework that adapts as requirements evolve.
The shift from “compliance as cost center” to “risk as strategic enabler” requires more than technology. It requires a clear transformation roadmap aligned to your regulatory mandates. TQStarling specializes in helping financial institutions modernize their ServiceNow GRC and IRM platforms to create that foundation.
We believe financial services risk and compliance should work like this
A Single Source of Truth
For risk data, with standardized taxonomy across the enterprise that eliminates conflicting information.
Automated Control Testing & Evidence Collection
Reduces manual effort and provides continuous assurance rather than point-in-time snapshots.
Real-Time Risk Visibility
For executives, with dashboards that connect operational metrics to strategic risk appetite.
Responsive Frameworks
That adapt to new regulations without requiring system rebuilds or process overhauls.
ServiceNow GRC + IRM for Financial Services
Create a unified system of record for enterprise risk, compliance, and audit.
Risk Management
Enable self-service and intelligent request routing for clinical staff
Compliance Management
Orchestrate work across biomed, facilities, EVS, home health, and more
Internal Audit
Bring together multiple channels and backend systems into a single pane of glass
Compliance Management
Orchestrate work across biomed, facilities, EVS, home health, and more
Policy and Compliance
Automate resolution across radiology, facilities, biomed, EVS, lab, pharmacy, finance, and supply chain
Business Continuity Management
Connect resilience planning to operational risk and regulatory requirements
Integrated Risk & Compliance Transformation
We help financial institutions remove technical debt and build modern, integrated GRC platforms.
Phase 1:
Foundation
Organization and standardization of ServiceNow GRC + IRM
Establish unified taxonomy and risk structure across banking operations
Remove legacy technical debt and custom code
Phase 2:
Risk Evaluation Modernization
Update risk data models to support dynamic risk assessment
Integrate operational metrics with strategic risk indicators
Enable automated risk scoring and aggregation
Phase 3:
Control Operations
Deploy automated reporting and dashboard insights
Use solutions like RCsafe for continuous control monitoring
Create responsive frameworks for regulatory change management
How It Connects
Challenge:
ServiceNow Solution:
Challenge:
ServiceNow Solution:
Automated risk aggregation and real-time dashboards
Challenge:
Increasing Regulatory Complexity
ServiceNow Solution:
Multi-framework compliance mapping with responsive architecture
How It Connects
Challenge
ServiceNow Solution
Siloed Data & Disconnected Teams
Unified system of record with standardized taxonomy
Manual, Unreliable Risk Reporting
Automated risk aggregation and real-time dashboards
Increasing Regulatory Complexity
Multi-framework compliance mapping with responsive architecture
Proof Points
Compliance Mandates & Integrated Risk Transformation
Large Financial Institution
Organization Size
>25k Employees, $1.8B revenue
Business Areas
GRC + IRM, Risk, Compliance, Security
Location
North America
Challenge
Transformation roadmap needed to align to compliance and risk mandates
Lacked a standardized taxonomy and risk structure across banking operations to ensure compliance gaps were addressed
Wanted to remove technical debt from existing ServiceNow IRM implementation
Solution
Phase 1 – Foundation: Organization of ServiceNow GRC + IRM with standardized data models
Phase 2 – Risk Evaluation Modernization: Updating risk data models and integration points
Phase 3 – Control Operations: Use of RCsafe for automated reporting and dashboard insights
Results
- Deployed a novel system of record, improving visibility and accountability across the business
- Alignment to regulatory expectations and internal governance controls
- Reduced manual efforts, lowering operational risk and cost of compliance over time
The State of Compliance in Financial Services
46%
of respondents say increasing regulations are driving the need for risk and compliance investment.
Regulatory Pressure is Accelerating
49%
say a stronger risk & compliance culture would reduce compliance process complexity and cost.
Process Improvement Opportunity
41%
of CROs have established a cloud risk management plan in the last 2 years.
Strategic Gaps Remain
45%
of risk and compliance professionals spend their time implementing controls (not strategic work)
Time Spent on Tactical Work
Let's talk about modernizing your
risk and compliance platform.
Whether you’re looking to remove technical debt from an existing ServiceNow GRC implementation, build an integrated IRM foundation, or create a responsive framework for evolving regulatory requirements, TQStarling brings the expertise to make it happen.
WHAT TO EXPECT
30-minute discovery conversation to understand your regulatory landscape and current GRC maturity.
Assessment of your ServiceNow environment and integration opportunities.
Clear transformation roadmap aligned to your compliance mandates.
No pressure, no generic sales pitch—just honest guidance.