About us
Value with velocity
TQStarling is a trusted ServiceNow partner engineered for speed and certainty. Our senior-led teams deliver enterprise-grade solutions that turn complex transformation roadmaps into measurable outcomes in 60 to 90 days, backed by our 90-day value guarantee. With deep expertise in ServiceNow, Moveworks, and AI strategy, we compress time to value without compromising the governance the enterprise requires.
Leading as one
Our leadership team understands enterprise complexity from the inside. They know what it takes to deliver transformation at scale, maintain governance under pressure, and build platforms that last. And collaboration is central to how we operate. Our teams work in close harmony with each other and alongside yours, aligning around shared outcomes rather than separate work streams. Senior practitioners lead every engagement and leave behind capability, not dependency.
Tim Harris
Founder & CEO
25 years of listening, understanding, and executing
high-value technology strategies.
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The Professional
As a seasoned executive, advisor, and board member, Tim brings over 25 years of expertise in Technology and Professional Services to the helm of TQStarling. He specializes in cutting through the noise to find the stories that data conveys, identifying clear routes to value creation for enterprise clients. His deep technical fluency in ServiceNow and Moveworks allows him to bridge the gap between high-level vision and rigorous execution.
The Approach
Tim’s philosophy is built on three pillars: Listening, Understanding, and Executing. He believes that true transformation doesn’t happen in a vacuum—it starts with a deep understanding of unique client needs and ends with a strategy that moves the entire organization forward in unison.
Life in the Fast Lane
When he isn’t navigating the complexities of digital commerce, you’ll find Tim in the fast lane—literally. He is an avid surfer, skier, and car enthusiast.
Joe Peters
President
AI Forward leadership and a relentless focus on compressing time to value.
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The Professional
As President of TQStarling, Joe is an AI-forward leader with over 25 years of experience in technology and professional services. He combines deep platform knowledge in ServiceNow with a pioneering track record in Artificial Intelligence, having been early to the space, including the build and launch of autonomous agents. His expertise has been trusted by some of the world’s biggest brands to navigate complex digital landscapes.
The Approach
Joe is a culture champion and a builder of teams, driven by a thirst for knowledge and a commitment to customer service excellence. His leadership style is defined by “straight answers and no hype.” He driven on the “how,” leading teams that deliver tangible results and compress time to value.
No Limits
Joe channels his energy into fitness, music, and his family, outside of the office.
Melissa Bouchard
VP, Strategy
ServiceNow experience to drive operational excellence.
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The Professional
As VP of ServiceNow Consulting, Melissa brings more than a decade of experience leading complex service organizations through growth and transformation. As the Co-Founder and former CEO of Fusion3 Consulting, now part of TQStarling, she played a pivotal role in scaling a high-performing ServiceNow consultancy known for expertise in service management, risk, and process optimization. Her background includes senior leadership posts in operations, technology, and HR, positioning her uniquely to understand the full scope of enterprise challenges.
The Approach
Melissa acts as a trusted advisor to executive stakeholders, overseeing end-to-end engagements from solution design to delivery. Her approach is defined by “operational rigor” she focuses on organizational design, KPI development, and change management to ensure technology investments align strictly with business objectives. She doesn’t just guide digital transformation; she ensures it results in measurable outcomes.
Competitive Spirit
Outside of work, Melissa is an avid golfer and competitive athlete. When she isn’t teaching group fitness classes, you can find her spending time lakeside with her dogs.
The Enterprise Trust Engine™
Every TQStarling engagement runs on The Enterprise Trust Engine™, the structured methodology we’ve created to deliver early value without sacrificing governance, safety, and oversight. Because speed means nothing without control.